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Terms of Service

Last Updated: June 2026

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the ConservaCam ecosystem, which includes our website, Mobile Application, Web Dashboard, physical hardware devices, and the JRPCC Client Portal (collectively, the "Services") operated by ConservaCam AI Ltd ("ConservaCam", "us", "we", or "our").

By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Services.

1. Account Security and Roles

When you create an account, whether as an Admin, Ranger, Researcher, or standard User, you must provide accurate and complete information. You are solely responsible for safeguarding the password and access tokens for your account. Unauthorized sharing of credentials, especially those granting access to sensitive field deployments or JRPCC documents, is strictly prohibited.

2. Hardware, Drones, and Field Operations

The ConservaCam ecosystem heavily integrates with physical hardware (Camera Traps) and drone survey platforms. By using these Services, you agree to the following:

  • Legal Compliance: You are solely responsible for ensuring that the physical deployment of camera traps and the operation of drones comply with all local, regional, and national laws, including wildlife protection regulations, aviation laws, and trespass laws.
  • Hardware Disclaimers: We provide no warranty against environmental damage, wildlife interference, or theft of hardware deployed in the field, except as explicitly defined in a separate written hardware purchase agreement.
  • Safety & Geofencing: Geofence alerts and anti-theft notifications provided by the App and Dashboard are informational tools. We do not guarantee immediate prevention of theft or damage.

3. Artificial Intelligence & Media Processing

A core feature of ConservaCam is the automated analysis of media. By uploading images, video, or drone telemetry—either manually or automatically via hardware—you grant ConservaCam a worldwide, royalty-free license to host, store, and process this media.

  • AI Analysis: You acknowledge that uploaded media will be processed by our machine learning models to detect, classify, and count wildlife species.
  • Data Accuracy: While our AI is highly trained, we do not guarantee 100% accuracy in species classification or headcounts. Data should be verified by human operators for critical research.
  • Human Detections: As outlined in our Privacy Policy, media identified as containing human presence is handled under strict security protocols and is not used for generalized model training.

4. JRPCC Client Portal and Research Permits

For researchers utilizing the JRPCC Client Portal to submit permit requests (including PIC, MAT, and MTA documents), the following applies:

  • Document Authenticity: You warrant that all legal and consent documents submitted via the portal are authentic, unaltered, and legally binding within your jurisdiction.
  • Intellectual Property: You retain all intellectual property rights to your specific research data. However, you grant ConservaCam the necessary permissions to process, store, and route your application to the appropriate review committees.

5. Limitation of Liability

In no event shall ConservaCam, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, loss of data, loss of field equipment, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; or (iii) any unauthorized access, use, or alteration of your transmissions or content.

6. Modifications to the Service and Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes via the Dashboard or email prior to the new terms taking effect. Your continued use of the Services after revisions become effective constitutes your acceptance of the revised terms.

7. Refund & Cancellation Policy

This section explains how cancellations and refunds work across the ConservaCam ecosystem: subscription plans, credit packs, hardware orders, and merchandise. It applies regardless of how you paid — by card through our payment processor Paddle.com, by M-Pesa or local card through Pesapal, or by bank wire against a pro-forma invoice.

7.1 Subscription Plans (Field, Research, Authority)

  • Cancelling: You may cancel a monthly or annual subscription at any time from the Billing page in your dashboard. Cancellation takes effect at the end of your current paid period — you keep full access until then, and you will not be charged again.
  • No partial-period refunds: We do not provide prorated refunds for the unused portion of a monthly or annual term, except as described below or where required by applicable law.
  • First-purchase guarantee: If you are not satisfied with a newly paid Research plan, contact us within 14 days of your first payment for a full refund, provided the account has not materially used the plan (for example, consumed a significant share of its included credits or storage).
  • Authority plans: Custom institutional contracts are billed by quote and wire transfer, not by card. Cancellation and refund terms for these are set out in the signed order/pro-forma for that contract, which takes precedence over this section.
  • Card payments: International card subscriptions are sold and billed by Paddle.com, acting as our Merchant of Record. Paddle processes the actual refund transaction on our instruction; where Paddle's own buyer-protection policies are more generous than this policy, Paddle's terms apply to that purchase.

7.2 Credit Packs

  • Credit packs (for example, the $20 / $50 / $100 top-up packs) are one-time purchases, not subscriptions.
  • An unused credit pack — one from which no credits have been spent — is refundable in full within 7 days of purchase.
  • Once any credits from a pack have been spent (running AI inference, generating a report, or processing a drone/aerial survey), that pack is no longer refundable.
  • Purchased credits are valid for 12 months from the date of purchase. Monthly plan credit allowances expire at the end of the billing period in which they were granted and do not carry over or qualify for a refund.
  • We never charge credits for a job that fails to complete — a failed or cancelled inference/report/survey job automatically releases its reserved credits back to your balance.

7.3 Hardware Orders

Institutional hardware orders (such as the ConservaCam Smart Camera) are quoted individually and confirmed by a pro-forma invoice before any manufacturing or shipment begins.

  • Before production: Orders may be cancelled free of charge at any time before we begin production against your pro-forma invoice, with a full refund of any deposit paid.
  • After production begins: Once units have entered production or been shipped, orders are non-cancellable and non-refundable, except for manufacturing defects covered under our limited hardware warranty.
  • Payment method: Hardware is paid by bank wire (USD or KES) against the pro-forma invoice. Approved refunds are returned to the originating bank account within 14 business days.

7.4 Merchandise

Consumer merchandise (apparel and accessories) paid for by M-Pesa or local card is refundable or exchangeable within 14 days of delivery, provided the item is unused and in its original packaging, minus any original shipping cost. Items that arrive faulty, damaged, or incorrect are replaced or refunded in full at no cost to you.

7.5 How to Request a Refund or Cancellation

Email us at info@conservacam.com with your order, invoice, or subscription reference and the reason for your request. We aim to respond within 3 business days and, once approved, process refunds within 10 business days to the original payment method.

If you paid by card, please contact us before opening a chargeback or dispute with your bank or card issuer — most billing issues can be resolved directly, and faster, this way.

8. Contact Information

If you have any questions about these Terms, please contact us at:

ConservaCam Legal Team

info@conservacam.com